Support
RUNFixed, unlimited plan. Your day-to-day requests, handled one by one and quickly.
Build your business.
Not your IT.
Projects
CHANGEBy quote, in addition to the contract. When something needs to be changed for one of your teams or the entire organization.
The IT team every SME deserves, without the need to build one in-house.
Our areas of expertiseWho are we
The IT department you don’t have in-house.
Novabee has been supporting Belgian and French SMEs for 10+ years.
Our mission:
To ensure that IT serves our clients' ambitions—never the other way around.
In practical terms, this means a team that understands your business, documents its work, and actually answers the phone when you call.
Seeing it through
Being able to consider the problem truly resolved. Novabee aims for a solution that fits the client’s actual reality, rather than just a ticket that has been marked as closed.
Our areas of expertise
Two ways to have us by your side
Support
Fixed fee
RUN
What needs to work
A computer that crashes, a printer that stops working, a new employee to onboard, a suspicious email, access that needs to be granted—all these things must be taken care of today.
Projects
Custom quote
CHANGE
What needs to evolve
Replacing a server, planning a relocation, migrating to the cloud, adopting AI, deploying a password manager—these are initiatives that drive the evolution of the entire organization.
Speak with one of our 20 experts!
No automated phone menus, no robots, and no support ticket passed from hand to hand. Just one of our own team members, taking the time to understand what’s troubling you before setting it right. We can chat about it over a coffee—virtual or otherwise.
Our approach
A method, not a list of tickets
The result: measurable peace of mind, not a marketing promise.
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We understand your business
An audit of your infrastructure and actual usage—not just your servers.
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We structure what needs to be structured
Documentation, securing, and upgrading where necessary.
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We become your single point of contact
A contact person who understands your context—not a ticket that gets passed from hand to hand.
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We anticipate rather than endure.
Continuous monitoring, proactive alerts, regular check-ins.
Key figures
Ten years spent building trust.
10 years
For 10 years, Novabee has been supporting Belgian and French SMEs—a decade spent understanding their challenges, anticipating their needs, and remaining a consistent point of contact, year after year.
Talk to someone
190 SMEs
190 clients place their trust in us—teams ranging from 1 to 150 people, hailing from a wide variety of sectors.
Become one of them
20 experts
A team of 20 professionals with complementary skill sets, covering the IT needs of SMEs and ensuring the right person is always available to support you.
Talk to someone
4,73 on 5
Regarding the quality of our services, according to our clients. (2026 client survey, 77 participants)
Talk to someoneFAQ
Some frequently asked questions
How much does it cost?
For support, we favor fixed-rate packages—no surprises; for projects, we work on a case-by-case basis, providing a quote for each.
A simple phone call or a meeting at your offices is usually all we need to understand your environment and put together a support proposal for you.
What if I want to switch providers in 2 years?
We prefer to retain you through the quality of our service rather than through a contract: we impose no long-term commitment, and should you wish to leave, you take your documentation, access credentials, and supplier contracts with you. We don’t believe in "gilded cages."
Why choose Novabee instead of hiring an IT specialist?
Hiring an IT specialist means bringing on one individual; with Novabee, you get a team with complementary skills that understands your environment and ensures continuity—even when one of us is away.
What does AI change for you?
AI changes the tools, not our role: it automates certain tasks, allowing us to focus more on what matters to you.
Our role is also evolving—to help you integrate AI into your business in a way that is both useful and well-managed.
One Novabee Insights per month.
What we learned through our involvement. No press release, no promotion, no bullshit.
Let's start with 30 minutes.
No strings attached. You walk away with an honest assessment of your IT environment.